Live Chat can significantly improve the number of visits and conversions on your website.
Live Chat can be used to assist with purchases, resolving customer service and tech support issues, and answer
product and customer questions in a timely manner.
Customers like Live Chat because it saves time and is convenient.
- 60% of customers hate waiting for longer than 1 minute for support (count me in on this one).
- 63% of website visitors are more likely to return to a website that offers live chat (yep!).
- 83% of customers require some type of live support when making online transactions.
- 44% of consumers say having a live person answer questions while making a purchase is one of the most important features a website can offer.
- 52% of consumers will abandon online purchases if they can’t find quick answers.
That 52% traffic number is very large; don’t miss out on these potential customers. Searchers want to
get their questions answered and find what their looking for – right now.
If you are not currently using Live Chat functions on your website and would like some assistance with
setting it up, give us a call.