Posts tagged "customer care"

Communication Is Not the Problem

January 19th, 2018 Posted by Uncategorized 0 comments on “Communication Is Not the Problem”

What did you say?

Whenever there seems to be a lack of communication around the office, it might just be a symptom of something else. When people start complaining about no communication, more often something has gone wrong, or people feel that they didn’t have enough information to be successful. “No one said anything.”

The failure to have everyone on the same wavelength is not a true communication issue, but a lack of proper systems or operating procedures. When employees are unclear in their job descriptions or on what they can and cannot do, things slip through the cracks and “communication” gets the blame.

Don’t just call a meeting!

“Let’s all get on the same page” is a common reaction to misunderstanding the problem. If this sounds like what’s happening in your business, don’t send more emails and calendar invites. Instead, take a look at your operating procedures and employee onboarding processes. You may find the missing link right there. Having clear procedures and good employee training about those procedures goes a long way to preventing people from feeling like they’re not getting the information they need to make decisions. It also helps ensure that when steps are missed, the rest of the team can recognize the error before it gets out of control.

If it’s time to improve your employee training manuals, our team of experts can help you design, write and then publish exactly what your team needs. Call us at (615) 893-4290 or email info@waxfamilyprinting.com.

Customer Care: Back to Basics

January 12th, 2018 Posted by Uncategorized 0 comments on “Customer Care: Back to Basics”
A company will have difficulty selling even the greatest product in the world if their customer
service is lacking. How people feel they are being treated makes all the difference.

If you are actively seeking to engage with your customers, there are three items that must be included in your customer-service training:

Personalization |

People remember how you make them feel and are more likely to connect with companies who see them as individuals. Your efforts to personalize their experience will go a long way towards showing your clients that they are unique and appreciated.

Remember Their Name |

If you deal with customers on an individual basis, be sure to remember and use their names. When you see them outside your business, knowing their name is a great way to connect.

Smile | This may seem like a given, but it is so incredibly important to smile. The more your employees smile, the more your customers will smile. Contact Wax Family Printing to see how our personalized service can make a difference for you. Call us at (615) 893-4290 or email info@waxfamilyprinting.com.